Terms

1. About these terms

By using this site or submitting a request, you agree to these terms. A confirmed quotation, enrolment or other written agreement may contain additional terms for that transaction. If those confirmed terms differ from this page, the confirmed terms apply to that transaction.

2. Orders

Submitting checkout sends an order request to Smith's BD. It is not accepted until our team confirms the order, availability, delivery details and payment arrangements. The on-screen receipt records the request and provides a reference; it does not by itself confirm acceptance.

We may decline or ask to change a request if a product is unavailable, the price or product information was incorrect, delivery cannot be arranged, or we reasonably need more information.

Statuses shown in My Orders, such as pending, confirmed, processing, shipped, delivered or cancelled, help you follow the current processing state of an order. A status label does not guarantee a delivery date.

We may send operational emails about your order request and later status changes to the email address given at checkout. Email delivery can be delayed or filtered, so please keep your order reference and contact us if you need an update.

3. Customer accounts

Creating an account is optional; you can check out as a guest. If you create one, please provide accurate account information, keep your login credentials and device access reasonably secure, and tell us if you believe someone has accessed your account without permission. Google Sign-In is an optional authentication method provided with Google Identity Services.

You can update certain profile details and see orders linked to your account. Changes to your profile do not change information already recorded with earlier orders. Having an account does not guarantee a product's availability or price, or the acceptance or fulfilment of an order.

4. Prices and quotations

Prices shown on the site are in Bangladeshi taka (BDT) and may change. The price and availability shown during checkout are checked again when an order request is submitted. An item appearing available earlier does not reserve stock. If a price or product detail is incorrect, our team may discuss a correction before confirming the order.

Products marked as available by quotation do not have a binding website price. A quotation request is an invitation for our team to prepare or discuss an offer. Any quotation is subject to the scope, price, availability, validity and other terms stated in the confirmed quotation.

5. Delivery

Delivery availability and timing are confirmed by our team. Checkout uses your selected Division, District, Area and Post Code to show the applicable delivery charge before you submit an order request. Please provide a complete delivery address and a working phone number. Delivery may depend on access, location, product availability and arrangements with the recipient.

6. Payment

Cash on delivery, bank transfer and bKash are offered as checkout payment preferences. Our team may contact you to confirm the order and arrange the actual payment method. Selecting an option on the website does not itself make or confirm a payment. The website does not currently process payments through an integrated online payment gateway.

7. Cancellations, returns and damaged goods

Contact us promptly if you need to cancel an order request. Whether cancellation is possible depends on whether the order has been confirmed, prepared, dispatched or otherwise committed.

If you receive an incorrect, damaged or defective product, keep the product and available packaging and contact us with the order reference and relevant details. We will review the circumstances and explain the available remedy under the confirmed sale terms and applicable law. Other returns are considered according to the product's condition, the reason for return, the confirmed sale terms and applicable law.

8. Warranty

Any warranty is limited to the warranty stated by the manufacturer or included in our confirmed quotation or sale documents. Warranty coverage may depend on proper installation, use, maintenance and any exclusions stated with the product or quotation.

9. Quotations, rental, service and barista training

Website forms for product quotations, equipment rental, maintenance or support, and barista training submit requests for our team to review and follow up. Sending a form does not itself create an order, accept a quotation, reserve equipment, guarantee availability, confirm a booking or training place, or schedule a technician appointment. Availability, scope, scheduling, price, payment, cancellation, equipment responsibility and other conditions are governed by the terms in a quotation, service arrangement or enrolment confirmed by our team.

10. Product information and site content

We aim to present useful product descriptions, specifications, stock information, prices and images, including ingredient or nutrition details where provided. Displays, photography, packaging, manufacturer or supplier changes and data entry can affect how a product appears or is described. Confirm any feature that is essential to your purchase with our team before relying on it.

Website text, images, logos and other material may be protected by intellectual property rights. Please use them only with permission from the relevant rights holder or as permitted by applicable law.

11. Limitation of liability

To the extent permitted by applicable law, Smith's BD is not responsible for indirect or consequential loss arising from use of the website or a product or service. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. Your rights under applicable consumer law remain available.

12. Governing law

These terms are governed by the laws of Bangladesh. Any dispute is subject to the courts with jurisdiction in Bangladesh, unless applicable law requires otherwise.